AIDA System Aquisition
 This information in pdf format available here
The AIDA System is made available for purchase or lease. Specific support and upgrade paths apply to each.
Purchase Provisions
The AIDA System may by purchased as a complete unit with all hardware, software, and 1 year license for program material. All hardware becomes the property of the purchaser. Program material remains the property of The Ambiance Group, and must be licensed yearly for the fee of $150. Beyond included service levels AIDA System Service Agreements (ASSA) are available which provide upgraded support and reduced rates for program upgrades.
Lease Provisions
The AIDA System may by leased as a complete unit with all hardware and software. License for program material is incorporated into the monthly lease payments. All hardware remains the property of The Ambiance Group. Beyond included service levels AIDA System Service Agreements (ASSA) are available which provide upgraded support and reduced rates for program upgrades.
Lease Term
Term for a standard lease of the AIDA System is one (1) year from the last day of the 30-day Evaluation Period. Lease will continue on a month to month basis following the conclusion of the standard lease period until lease hardware is returned to The Ambiance Group.
Warranty / Support section
Support Definitions
Email Support
Technical support questions may be sent to support@theambiancegroup.com. Questions emailed to AIDA System tech support will usually be responded to within one business day either by email or telephone.
Telephone Support
Telephone tech support is available during times posted on the AIDA System support web page. Messages left during peak or off-hours will usually be answered within one business day. Available support hours are subject to change without notice.
Direct Web Support
Direct Web Support is a means for AIDA System tech support to make changes in your system remotely, provided AIDA System hardware has connection to the internet at the location where it is installed. Direct Web support can be performed while in phone contact with client to verify results, and is generally performed at times scheduled through email and telephone support channels.
Direct Web Connect
Direct Web Connect is a yearly subscription service that allows for internet based access to your AIDA System by AIDA System Tech Support. Direct Web Connect is required for Direct Web Support.
AIDA System Service Agreement (ASSA)
The ASSA provides purchasers or lessees of AIDA Systems upgraded support and reduced rates for program upgrades through payment of a yearly fee. Contact The Ambiance Group for ASSA details and pricing.
Design Order & Approved Design
Expectations of AIDA System functionality are defined by the client during the web-interview process, and possibly further defined by phone interview. In all cases, the proposed AIDA System solution is defined in the Design Order web document and shall be considered the final system design. Acceptance by client of this design acknowledges that future deviation from this design will constitute an "upgrade" and be subject to specified upgrade fees.
Thirty-day Evaluation Period
The AIDA System ships with a thirty day Evaluation Period, during which time the client may complete installation and evaluate its functionality. If the AIDA System does not perform up to expectations, the unit may be returned for a refund of the purchase price or lease down-payment minus shipping, handling, and a 10% restocking fee. Notice of intent to return hardware for refund and termination of lease must be emailed to HYPERLINK "mailto:returns@theambiancegroup.com" returns@theambiancegroup.com within 30 days of client's receipt of AIDA System hardware.
Hardware Warranty
Most AIDA System hardware components carry a one-year manufacturer's warranty. Hardware found to be defective can be returned for repair or replacement
through The Ambiance Group. Shipping and handling charges may apply.
Equipment found to be damaged due to misuse, neglect, or used for purposes other than intended shall not be covered under the hardware warranty.
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